Returns and Refund Policy: Furniture World Innisfail

Effective Date: 01/01/2025

At Furniture World Innisfail, we strive to ensure that you are happy with your furniture purchase. Our Returns and Refund Policy is designed to provide you with peace of mind. Please read the following terms carefully.

1. Return Eligibility You may return most items within 30 days of delivery. Items must be in their original condition, unused, and in the original packaging. Custom-made or special order items are non-returnable.

2. How to Initiate a Return To initiate a return, please contact our customer service team HERE or visit our store with your receipt. Our team will guide you through the return process and arrange for any necessary pickup.

3. Refund Process Once your return is approved, we will process your refund to the original payment method used at the time of purchase. Please allow 10 days for the refund to be reflected in your account. Shipping and delivery charges are non-refundable.

4. Damaged or Defective Items If you receive a damaged or defective item, please notify us within 30 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

5. Exchanges If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to the same return conditions.

6. Restocking Fees A restocking fee of 10% may apply to returned items that are not in their original packaging or condition, as determined by our staff.

7. Changes to Policy We reserve the right to modify this Returns and Refund Policy at any time. Changes will be effective immediately upon posting in our store or website.

8. Contact Us If you have any questions about our Returns and Refund Policy, please feel free to reach out to us HERE.